Shipping Policy – TheProWakcas

Thank you for shopping with TheProWakcas. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

Business days are Monday through Friday, excluding weekends and holidays.

During busy periods, promotions, holidays, or unexpected delays, processing times may be longer.

2. Shipping Locations

We ship to locations available at checkout.

Domestic shipping within the United States may be available. International shipping may be available depending on the destination and product.

If your location is not available at checkout, we may not currently ship to your area.

3. Shipping Rates

Shipping rates are calculated and displayed at checkout before payment.

Shipping costs may depend on:

Delivery destination
Shipping method
Product weight
Product size
Order value
Carrier availability

Any free shipping offer, if available, will be shown on the Site or at checkout.

4. Estimated Delivery Times

Estimated delivery times may vary depending on the destination, shipping carrier, and product availability.

Typical estimates:

Order processing: 1–3 business days
United States delivery: 3–10 business days after shipment
International delivery: 7–21 business days after shipment

These are estimates only and are not guaranteed.

5. Shipping Confirmation and Tracking

Once your order ships, you may receive a shipping confirmation email with tracking information.

Tracking numbers may take up to 24–48 hours to update after shipment.

If you do not receive tracking information, contact us at:

support@theprowakcas.shop

6. Delivery Delays

Delivery delays may occur due to:

Carrier delays
Weather conditions
Holidays
High shipping volume
Customs processing
Incorrect address
Security checks
Events beyond our control

TheProWakcas is not responsible for delays caused by shipping carriers or customs authorities.

7. Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If you enter an incorrect or incomplete address, contact us immediately at:

support@theprowakcas.shop

We will do our best to update the address before shipment, but we cannot guarantee changes after an order has been placed.

If an order is shipped to an incorrect address provided by the customer, TheProWakcas is not responsible for lost packages or additional shipping fees.

8. Lost, Stolen, or Missing Packages

If tracking shows that your order was delivered but you did not receive it, please:

Check around your delivery area
Ask household members or neighbors
Contact the shipping carrier
Contact us for assistance

TheProWakcas is not responsible for packages marked as delivered by the carrier. However, we will do our best to help you investigate the issue.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible at:

support@theprowakcas.shop

Please include:

Order number
Photos of the damaged item
Photos of the packaging
Description of the issue

We will review the case and assist with a replacement, refund, or carrier claim when applicable.

10. Customs, Duties, and Taxes

For international orders, customs fees, import duties, taxes, and other charges may apply.

These charges are the responsibility of the customer unless otherwise stated.

TheProWakcas is not responsible for customs delays or additional charges imposed by your country.

11. Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, refusal, or non-collection, we may contact you to arrange reshipment.

Additional shipping fees may apply.

Refunds for undeliverable packages may exclude original shipping costs.