Frequently Asked Questions

Last updated: June 12, 2026

Find quick answers to common questions below. If you need more help, our support team is always happy to assist.

Orders and Shipping

Where do you ship?

We ship to the United States and Canada. See our Shipping Policy for full details.

How long does delivery take?

Orders are processed within 1 to 3 business days. Standard shipping then takes 5 to 8 business days, and expedited shipping is faster. Delivery times are estimates and begin once your order ships.

How much is shipping?

Standard shipping is free to the US and Canada. Expedited shipping is available for a flat rate shown at checkout.

How do I track my order?

Once your order ships we email you a tracking number. You can also check the status on our Track Your Order page.

Can I change or cancel my order?

Contact us within 12 hours of ordering and before it ships. See our Order Cancellation Policy.

Returns and Refunds

What is your return policy?

You can request a return within 14 days of delivery for unworn, unwashed items in original condition. See our Return and Refund Policy.

How long do refunds take?

Once we receive your returned item, please allow 3 to 5 business days for the refund to be issued to your original payment method.

My item arrived damaged or wrong. What do I do?

Contact us within 14 days with your order number and a photo. We will arrange a free replacement or full refund.

Payments

What payment methods do you accept?

We accept major cards and secure online payment options shown at checkout. See our Payment Methods page.

Is it safe to pay on your site?

Yes. Our checkout is encrypted and payments are handled by PCI-compliant providers. We never store your full card details. See Secure Checkout.

Products

How do I choose the right size?

Check the size details on each product page. If you are unsure, contact us and we will help you pick the best fit.

How should I care for my cap or hoodie?

Follow the care label on your item. In general, wash cold and avoid high heat to keep prints and fabric looking their best.

Account and Orders

Do I need an account to order?

No, you can check out as a guest. Creating an account lets you track orders and check out faster next time.

I have another question.

No problem. Reach our team at support@theprowakcas.shop, by phone at +1 224-722-5256, or through live chat and chatbot on our site.