Return and Refund Policy

At TheProWakcas, customer satisfaction is important to us. This Return and Refund Policy explains the conditions for returns, exchanges, and refunds.

1. Return Window

We offer a 30-day return policy.

You have 30 days from the date you receive your order to request a return.

Return requests made after 30 days may not be accepted.

2. Return Eligibility

To be eligible for a return, the item must be:

In the same condition that you received it
Unused, unworn, and undamaged
With original tags, labels, accessories, and packaging
Accompanied by proof of purchase or order number

Items that do not meet these conditions may be rejected or subject to a partial refund.

3. How to Start a Return

To start a return, contact us at:

support@theprowakcas.shop

Please include:

Your full name
Order number
Email used for the order
Product name
Reason for return
Photos, if the item is damaged, defective, or incorrect

If your return is approved, we will provide return instructions.

Do not send items back without contacting us first. Unauthorized returns may not be accepted.

4. Return Shipping Costs

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.

If the return is due to our error, such as sending the wrong item or a defective product, we may cover the return shipping cost or provide an appropriate solution.

Original shipping fees are non-refundable unless required by law or unless the return is due to our mistake.

5. Damaged, Defective, or Wrong Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect item, contact us immediately at:

support@theprowakcas.shop

Please provide photos of the item and packaging.

We will review the issue and may offer:

Replacement
Refund
Store credit
Partial refund
Return label, if applicable

6. Non-Returnable Items

Certain items may not be eligible for return, including:

Gift cards
Digital products or downloadable items
Personalized or custom-made products
Final sale or clearance items
Used, worn, washed, or damaged items
Items missing original packaging or accessories
Health, hygiene, or personal care products, if opened
Perishable goods
Hazardous materials or restricted items

If you are unsure whether an item is returnable, contact us before purchasing.

7. Exchanges

The fastest way to exchange an item is to return the original item, if eligible, and place a new order for the replacement item.

Exchanges are subject to product availability.

8. Refund Process

Once we receive and inspect your return, we will notify you whether the refund is approved.

If approved, the refund will be issued to your original payment method.

Refund processing times may vary depending on your bank or payment provider. It may take several business days for the refund to appear on your statement.

9. Partial Refunds

Partial refunds may be issued in certain cases, including:

Item is returned used or damaged
Item is missing packaging or accessories
Return is received after the return window
Only part of an order is returned

10. Order Cancellations

If you want to cancel an order, contact us as soon as possible at:

support@theprowakcas.shop

We cannot guarantee cancellation after an order has been processed or shipped.

If the order has already shipped, you may need to follow the return process after receiving it.

11. Refused Deliveries

If you refuse delivery or fail to accept a package, shipping fees may not be refundable. Additional return shipping or handling fees may apply.

12. Chargebacks

If you have an issue with your order, please contact us first so we can help resolve it. Filing a chargeback without contacting us may delay resolution.